Return and Exchange Policy

At Pet Rabbit Supplies, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, we are here to help. This Return and Exchange Policy outlines the terms and conditions for returning or exchanging items purchased from our website. Please read carefully to understand the process and requirements for returns and exchanges.

1. General Return and Exchange Guidelines

We accept returns and exchanges for most products under the following conditions:

• Eligible Items: Items must be returned or exchanged in their original, unused, and unopened condition with all original tags, packaging, and accessories.
• Timeframe: Returns and exchanges must be requested within 30 days from the date of delivery.
• Non-Returnable/Non-Exchangeable Items: Certain products are not eligible for return or exchange, including but not limited to:
  
  • Perishable goods (e.g., food, treats, or bedding)
  • Customized or personalized items
  • Items marked as final sale
  • Gift cards or vouchers
  • Opened or used items (except for defects or damages during shipping)

2. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact Us: Reach out to our Customer Support team at info@petrabbitsupplies.com to request a return authorization (RA) number. You will need to provide your order number and details about the product(s) you wish to return or exchange.

2. Return Authorization (RA): Once your return is approved, you will receive a Return Authorization Number and instructions on how to proceed. Please note that returns without an RA number may be refused or delayed.

3. Packaging Your Return: Please pack the item securely in its original packaging (if available). You are responsible for the safe return of the product, so we recommend using a trackable shipping service.

4. Shipping the Item: Ship your return to the address provided in your RA instructions. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or defective items). We recommend purchasing shipping insurance, as we are not responsible for lost or damaged returns.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, a credit will be issued to the original payment method used at the time of purchase.

• Processing Time: Please allow up to 7-10 business days for the refund to appear in your account after we process your return.
• Restocking Fee: Some items may be subject to a restocking fee of up to 15% depending on the condition of the return and the nature of the item.

4. Exchanges

If you wish to exchange a product for a different size, color, or item, please follow the same process as outlined for returns. If the item you want to exchange for is unavailable, you will be issued a refund.

• Exchange Shipping Costs: The customer is responsible for the return shipping costs associated with the exchange. If the exchange involves a price difference (i.e., you are exchanging for an item of a different value), you may need to pay the difference or will receive a refund if the exchange is of lesser value.

5. Defective or Damaged Items

If your product arrives defective or damaged, please contact us immediately at info@petrabbitsupplies.com within 7 days of receipt. You will need to provide:

• Your order number
• A description of the damage or defect
• Photographic evidence of the damage (if applicable)

We will either issue a full refund or send you a replacement product at no additional cost. Return shipping for defective or damaged items will be at our expense.

6. Cancellations

Orders can be canceled before they are shipped. If you need to cancel your order, please contact us immediately at info@petrabbitsupplies.com. Once your order has been processed and shipped, it cannot be canceled, but you can initiate a return after receiving your item.

7. Late or Missing Refunds

If you have not received a refund yet, please first check with your bank or credit card company. It may take some time before your refund is officially posted. If you still haven’t received your refund, please contact our Customer Support team at info@petrabbitsupplies.com.

8. International Returns

For international orders, please note:

• Return Shipping Costs: Customers are responsible for all return shipping costs, including customs duties and taxes. We recommend using a shipping service with tracking and insurance.
• Customs Duties and Taxes: Any customs duties, taxes, or fees incurred when returning a product are the responsibility of the customer.

9. Gift Returns

If you received an item as a gift and wish to return it, you may be eligible for store credit or an exchange. Please contact our Customer Support team with the order number and information about the gift. The recipient will be responsible for return shipping.

10. Change of Mind

We understand that sometimes a product may not meet your expectations. However, unless the item is faulty, we do not accept returns for change of mind purchases. Please carefully review product descriptions, sizes, and other details before placing your order.

11. Contact Information

If you have any questions or need assistance with a return or exchange, please contact our Customer Support team:

Pet Rabbit Supplies
Email: info@petrabbitsupplies.com
Website: https://petrabbitsupplies.com